bd21's Privacy Policy
bd21 stores your personal information with the highest level of care. This policy explains what information we collect, why we collect it, and how we keep it secure.
Introduction & Scope
bd21 is an online betting and casino platform providing services to users in Bangladesh. By using our website and services, you are considered to have accepted the terms described in this privacy policy.
This policy applies to all bd21 services — including website browsing, account registration, financial transactions, gaming activities, and customer support. Protecting your privacy is both a legal and ethical responsibility for us. bd21 is always committed to protecting your information from unauthorized access, use, or disclosure.
In this policy, "personal information" means any information that can directly or indirectly identify a person. "We", "our", or "bd21" refers to the entity operating this platform.
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What Information We Collect
2.1 Registration & Identity Information
When opening an account, bd21 collects the following information:
- Full name and date of birth (for age verification — for users aged 21+ only)
- Mobile phone number and email address
- National ID card or passport number (for identity verification)
- Residential address
2.2 Financial Information
To process financial transactions, we collect:
- bKash, Nagad, Rocket, Upay mobile banking numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Important: bd21 never stores your full bank card number or PIN. Financial information is stored in encrypted form.
2.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser type and operating system
- Visit time, pages viewed, and session information
- Cookies and local storage data
2.4 Gaming Activity Information
- Play history and betting records
- Wins and losses information
- Bonus and promotion claim history
- VIP level and points information
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Purpose of Information Use
bd21 uses collected information for the following legitimate purposes:
3.1 Service Delivery & Operations
- Creating, verifying, and managing accounts
- Processing financial transactions including deposits and withdrawals
- Ensuring continuity of gaming services
- Resolving technical issues on the platform
3.2 Safety & Security
- Preventing fraud and unauthorized access
- Identifying money laundering and suspicious activity
- Ensuring account security
3.3 Customer Support
- Providing support via live chat and email
- Resolving complaints and questions
- Collecting feedback to improve service quality
3.4 Communication & Marketing
- Sending important updates and security-related notifications
- Informing you of relevant offers based on your preferences (only with your consent)
- Sending account transaction confirmations
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Information Sharing with Third Parties
bd21 does not sell your personal information or disclose it to third parties without authorization. However, information may be shared in the following limited circumstances:
- Payment Processing: Necessary information is shared with the relevant institutions to process bKash, Nagad, Rocket, Upay, and bank transactions.
- Service Providers: With trusted partner organizations for technical and operational purposes, who operate under strict confidentiality agreements.
- Legal Obligations: To comply with lawful orders from courts or competent authorities.
- Fraud Prevention: In cases involving investigation of serious financial crimes or fraud.
- With Your Consent: When you have given explicit permission.
When sharing information with third parties, bd21 ensures that the relevant party follows adequate security measures and does not receive more information than necessary.
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Cookies & Tracking Technology
Cookies and similar technologies are used on the bd21 website. These technologies help improve your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, language, and settings.
- Analytics Cookies: Collect usage statistics to improve service quality.
5.2 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may limit some platform functionality.
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Data Storage & Security
bd21 follows industry-leading technology and practices to keep your information secure.
6.1 Security Measures
- SSL/TLS Encryption: All data exchanged between the website and server is encrypted.
- Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
- Access Controls: Only authorized staff can access user information on a need-to-know basis.
- Security Audits: Regular security testing and vulnerability assessments are conducted.
- Two-Factor Authentication: An additional layer of protection for account login.
6.2 Data Retention Period
bd21 does not store your information longer than necessary:
- Active account data: retained for as long as the account remains active.
- Financial transaction records: retained for the period required by legal obligations.
- After account closure: retained for a specific period as required by law, then securely deleted.
While we make every effort to ensure maximum security, no transmission of information over the internet is 100% secure. We recommend contacting us about any suspicious activity.
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Your Rights & Controls
As an account holder at bd21, you have several important rights over your information:
- Right to Access: You can find out what information bd21 holds about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
- Right to Restrict Processing: In certain circumstances, you can request that the use of your information be restricted.
- Right to Deletion: When closing your account, you can request deletion of your information subject to legal obligations.
- Right to Portability: In some cases, you can request a copy of your information.
To exercise these rights, contact our support team. We will make every effort to fulfill your request within a reasonable time, subject to legal obligations.
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Protection of Minors
bd21 is a 21+ platform. We do not intentionally collect any information from persons under 21 years of age. Age is verified at registration, and if a user is suspected to be a minor, the relevant account is immediately closed and any collected information is deleted.
If you become aware that a minor has opened an account on bd21, please notify us immediately.
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International Data Transfers
bd21's servers and infrastructure may be located in various countries. As a result, your information may be transferred outside of Bangladesh. However, regardless of where information is sent or stored, the protection standards described in this privacy policy apply equally.
For transfers of data to third countries, bd21 ensures that adequate data protection measures are in place in the relevant country or organization.
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Policy Changes
bd21 reserves the right to amend this privacy policy as needed. For significant changes, we will notify you through your registered contact details. Continued use of the platform after a change is considered acceptance of the updated policy.
We therefore recommend that you visit this page regularly and stay updated on the latest policy.
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Contact & Complaints
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team. bd21 provides support in both Bengali and English, 24/7.
We take all privacy-related requests seriously and make every effort to respond within a reasonable time.